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I did get short with someone for having an attitude with me acting like there was nobody around to help him. He didn't bother to "ring bell for cashier" which would have summoned someone in 10 seconds. This was late when we have virtually no customers and don't have anyone staying up front beacuse there's too much other stuff to do and not enough people.

The elderly behaved today.

Working retail is going to be the death of me. I really feel it's something you just can't truly understand until you've done it. Not that there aren't plenty of worse jobs in this world, but I never imagined working at a drug store would be like this.

It's like 20% of the customers I talk to are great, 60% are just normal and leave no impression, but there's that last 20% that ruin day after day for me. When you're not there, it's easy to say to yourself that they're just having a bad day or they're mad at a particular store policy or something and not really mad at you, but when someone is actually in your face yelling at you and practically accusing you of cheating them, it's hard not to take it personally. I dwell on this stuff, it depresses me. It doesn't matter how many people thank you for helping them and say how great you are, it's the mean ones that stay with you.

I like the aspects of displaying merchandise, thinking of ways to increase sales, making sure the store stays stocked and in good shape. If only I could get away from the customer interaction a little bit.

It would be better if they were right about the things they get mad over, but that's rare. It's usually because they read the sign wrong or grabbed the wrong thing or got the advertisement from the previous week, or were thinking of another store, or SOMETHING.

Like today, this Advil PM was on sale. The guy bought and paid for regular Advil instead. He saw he didn't get the sale price so he finds me. I showed him the ad and how it said it was only for Advil PM. And then he gets pissed and orders me to go get him the right one, tells me how ridiculous this is, etc., etc.

We had a sale on Hershey Kisses and this guy wanted to buy Hershey Miniatures instead. I told him that only Kisses were on sale. The advertisement has "Hershey Kisses" in huge letters and a picture of a bag of Hershey Kisses. But he goes on and on trying to convince me that I should let him have the other things because they both have the same regular price. He used the "Customer is always right" line, which I hate. It's easy for them to say that whenever they think they can get free stuff but not as easy for me to explain to my boss why I gave some guy a discount on something for no reason. "Well, he said he was always right, so I went with that".

I was ringing up a guy for some batteries and he's looking at the readout and all of a sudden he goes, "Those were supposed to be on sale, WHAT'S GOING ON HERE?!". That sounds funny in writing but if you could hear him say it, he was totally serious and pissed off. Turns out a customer or staff member had put one of the 12 packs of batteries where the 4 packs should go, so the price on the shelf didn't match up. But these kinds of people always get angry or whiny first instead of taking a deep breath and nicely asking me what the problem might be.

Whenever something ends up in the advertisement that our store doesn't carry, there's gotta be somebody who has a fit about it. There's always that line about how you shouldn't put it in the ad if you don't have it while they hold up the ad and point at it. But why complain to me about that? I'm just a shift manager, I don't control what goes into the ad or what stores carry which items. That's something you call the company about not yell at single store employees who are just trying to doing their jobs. The same thing happens when we have a sale item and the warehouse that distributes to the individual stores doesn't have enough to send us for whatever reason. You can tell them that, you can write a rain check or offer a substitution, but with some of these people, nothing you can say or do will make them happy and they won't accept that some things are out of your control.

I may have mentioned this, but I think the worst ever was when Pharmacy closed early for a holiday and I got screamed at by a lady. I don't mean that she raised her voice, she actually screamed at me, telling me I had to go back there and get her prescription even though the RX is closed and the alarm has been activated. I don't have the keys or alarm to go back there and I tell her so, but she keeps yelling and saying she's going to call someone and complain about how we were treating her. And then she tells me the medicine she needs is for high blood pressure. I'm no doctor, but I don't think she's helping herself there. I told her there was another store in the chain open 24 hours about 20 minutes away. And she replies, "What? I'm not going ALL THE WAY UP THERE".

People just suck. We've had girls where this is the first day of their first job and it's pretty clear they're new yet some of those customers are just vicious if they make a mistake or take a little longer than normal to do a sale.

Some idiot tourist once asked me what would happen if I took a check without getting ID. I told him I could get fired if the check bounced. Probably an exaggeration but it was a stupid question to start with. He then replied with, "Well, then you'd have to get a real job."

Man, if I ever win the lottery or something, my last day of retail is going to be a blast. Telling people how much I hate them and such.